Legal
Refund and Cancellation Policy
TenderPDF reviews refund, cancellation, and billing support requests fairly and case by case, especially where payment or activation issues occur.
Subscription Payments
If you experience a billing issue, duplicate charge, accidental payment, or plan activation problem, contact us with your account email and payment reference.
Cancellations
Customers may request cancellation of a paid plan at any time by contacting support with their account email and payment reference. Once cancellation is confirmed, future renewals are stopped and access remains available until the end of the already-paid billing period unless otherwise agreed.
Digital Services
TenderPDF provides digital services. Completed usage of paid features may affect refund eligibility, but each request is reviewed fairly.
Refund Review
Refund requests are reviewed case by case. Refunds may be considered for duplicate charges, accidental payments, failed activation, or billing errors. If a customer has already used paid digital features, this may affect refund eligibility.
Provider Processing
Refund timing may depend on the payment provider, bank, card network, or local payment method used during checkout.
Plan Access Issues
If your payment succeeded but your plan did not update, contact support first so we can verify the transaction and activate access.
How to Request Help
Send your account email, selected plan, payment provider, payment reference, and a short explanation through the Contact page.