Legal
Refund Policy
TenderPDF reviews refund and billing support requests case by case, especially where payment or activation issues occur.
Subscription Payments
If you experience a billing issue, duplicate charge, accidental payment, or plan activation problem, contact us with your account email and payment reference.
Digital Services
TenderPDF provides digital services. Completed usage of paid features may affect refund eligibility, but each request is reviewed fairly.
Provider Processing
Refund timing may depend on the payment provider, bank, card network, or local payment method used during checkout.
Plan Access Issues
If your payment succeeded but your plan did not update, contact support first so we can verify the transaction and activate access.
How to Request Help
Send your account email, selected plan, payment provider, payment reference, and a short explanation through the Contact page.